Payment Issues
Common solutions for payment and withdrawal problems.
Payment Delayed
If your payment is taking longer than expected:
- Check the expected processing time for your payment method
- Verify your payment status in the "Withdrawals" section
- Check if your payment method is verified and active
- Ensure your account verification is complete
- Wait for business days (weekends/holidays don't count)
Payment Failed
If your payment failed, common causes include:
- Incorrect Payment Information: Verify your payment details are correct
- Payment Method Issues: Check if your PayPal/bank account is active
- Account Limits: Your payment provider may have limits
- Verification Required: Complete any pending verifications
- Insufficient Funds: Ensure sufficient balance for fees
Can't Request Withdrawal
If you can't request a withdrawal:
- Check if you've reached the minimum withdrawal threshold
- Verify you have available balance (not just pending)
- Ensure your payment method is set up and verified
- Complete account verification if required
- Check if there are any account restrictions
Payment Not Received
If you haven't received your payment:
- Check your withdrawal status in your account
- Verify the payment method details are correct
- Check your email for payment notifications
- Verify your payment method (PayPal, bank account, etc.)
- Wait for the full processing time to pass
- Contact support if payment is significantly delayed
Incorrect Payment Amount
If you received a different amount than expected:
- Check for any processing fees
- Verify currency conversion rates if applicable
- Review your withdrawal request details
- Check payment method limits
- Contact support with transaction details
Payment Method Not Working
If your payment method isn't working:
- Verify the payment method is active and valid
- Check with your payment provider (PayPal, bank, etc.)
- Try adding a different payment method
- Update expired or changed payment information
- Remove and re-add the payment method
Need More Help?
If you still have payment issues:
- Contact our support team with transaction details
- Include withdrawal request ID if available
- Provide your payment method information
- Describe the issue in detail
- Include screenshots if relevant
Important
Always verify your payment information is correct before requesting a withdrawal. Incorrect details can delay or prevent payments.