Login Problems

Forgot Password

If you forgot your password:

1. Click "Forgot Password" on the login page
2. Enter your email address
3. Check your email for password reset instructions
4. Click the reset link in the email
5. Create a new password
6. Log in with your new password

Wrong Email or Password

If you're getting "incorrect email or password" error:

• Check that Caps Lock is off
• Verify your email address is correct
• Make sure there are no extra spaces
• Try typing your password in a text editor to verify it
• Check if your account uses a different email

Account Locked

If your account is locked after multiple failed login attempts:

• Wait 15-30 minutes and try again
• Use the "Forgot Password" option to reset your password
• Contact support if the account remains locked

Email Not Verified

If you can't log in due to unverified email:

1. Check your email inbox for verification email
2. Check spam/junk folder
3. Click the verification link in the email
4. Request a new verification email if needed

Browser Issues

If login isn't working, try:

• Clear browser cache and cookies
• Try a different browser
• Disable browser extensions temporarily
• Update your browser to the latest version
• Try incognito/private browsing mode

Two-Factor Authentication Issues

If you can't access your account with 2FA:

• Make sure you're entering the correct code
• Check that your device's time is synchronized
• Use backup codes if available
• Contact support if you lost access to your 2FA device

Still Can't Log In?

If none of these solutions work:

• Contact our support team
• Provide your email address and account details
• Describe the specific error message you see
• Include any steps you've already tried