Problemas com Conta

Verification Problems

If you're having trouble verifying your account:

• Ensure documents are clear and readable
• Make sure documents are not expired
• Verify all information matches your account
• Submit high-quality photos (not screenshots when required)
• Wait for processing (usually 24-48 hours)
• Contact support if verification is rejected

Account Restricted or Suspended

If your account is restricted:

• Check your email for notification about the restriction
• Review Paidwork's terms of service
• Contact support to understand the reason
• Provide any requested information
• Wait for account review to complete

Can't Update Profile

If you can't update your profile:

• Check if your account is verified
• Ensure all required fields are filled
• Try refreshing the page
• Clear browser cache
• Check if there are any pending changes
• Verify your account isn't restricted

Email Verification Issues

If you can't verify your email:

• Check spam/junk folder for verification email
• Request a new verification email
• Verify the email address is correct
• Check if email account is full
• Try a different email address if needed

Password Change Problems

If you can't change your password:

• Ensure new password meets requirements
• Check that old password is correct
• Try the "Forgot Password" option
• Clear browser cache and cookies
• Try a different browser

Payment Method Not Saving

If payment methods won't save:

• Verify all information is correct
• Check payment method is valid and active
• Complete any required verification
• Try removing and re-adding the method
• Ensure account verification is complete

Account Access Issues

If you can't access your account:

• Try password reset if you forgot password
• Check if account is locked or suspended
• Verify you're using correct email
• Check email for account notifications
• Contact support for assistance

Multiple Account Issues

Important reminders:

• Only one account per person is allowed
• Using multiple accounts violates terms of service
• Multiple accounts will be closed
• Earnings may be forfeited